FAQ

FAQ

Opening an account

Go to Sign up, complete the form and you will be logged in to your trading account, you can create your own password, you will also receive a welcome email with both username and password. You can open an account without opening or maintenance costs, right now. To do this you have to fill in the form in the corresponding section of our website . Remember that you can choose between a Demo Account and a Real Account. If you decide on the Real Account, remember that you will have to deposit funds into your account . Once all the checks have been made, you can perform your first operation.

It is free. AZ does not charge any registration fee.

No. You may open only one trading account.

You need to invest wisely. Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. The information contained in this website and disclosure documents is of a general nature only, and does not consider your personal circumstances, financial situation or needs. You should consider reading our Terms and Conditions carefully, and seek independent advice before deciding whether trading in such products is suitable for you.

If you have already opened a trading account, submitted your identification documents for account validation and make a deposit; you are ready to start trading.

Yes. Our Trading Academy offers tutorial videos, e-books and other resources suitable for both beginning and professional traders. We provide you with Expert Account Managers who will guide you in knowledge and experience.

As a registered company — subject to numerous laws, compliance requirements and client acceptance procedures — we are required to have on file KYC (Know Your Client) information. We make every effort to protect the confidentiality, security and integrity of your identity data.

Please use only letters and numbers. Avoid using any symbols while filling it in.

Accounts with zero balance will not be closed unless the client so requests.

Yes. The interests of our clients are our primary objective and that is why with Aztrades your balance will not go into negative. Negative Balance Protection will prevent a trader from entering debt. Unfortunately, not every retail forex broker offers negative balance protection. For the inexperienced trader, the lack of margin call can mean the difference between losing only your investment and going into debt. This is a subtle, yet crucial difference. In forex trading, you may be able to tolerate losing money you can afford to lose (after all, there’s no such thing as a perfect trader who wins all the time). However, going into debt is never acceptable, regardless of how much experience you have.

Please click “Forgot Password” underneath the log in box and your password will be sent to your email address.

To change your password, please log in to your Az tradeaccount; then click on to your name displayed as Hi XXX > Personal Details > Change Password.

We do not offer account management services. You are a sole owner of the account and ultimate decision maker.

Our user-friendly web platform requires no downloading.

Yes, we do offer the MT4 platform.

A demo account is activated as soon as you open a trading account. *Subject to minimum deposit.

Within the platform, switch between real and demo modes by toggling the “Switch” button.

While all features and functions of the real platform are available in the demo platform, users should keep in mind that simulation cannot replicate real trading market conditions. One important distinction is that the volume executed through the simulation does not affect the market; while in real trading, volumes do affect the market, especially when the position size is large.

You must activate your account with minimum deposit and your demo account will be funded automatically right after the activation of your account.

This depends on your account type and can work with a request to further extend expiry time for your demo account.

Legal

As per CFTC (Commodity Futures Trading Commission) in USA; OSC (Ontario Securities Commission) and BCSC (British Columbia Securities Commission) in Canada regulations, we are not allowing those countries’ residents to open trading accounts with us. We apologize for any inconvenience.

Segregated client accounts are established to ensure strict control and separation of client assets from other assets of the company.

Account verification

As a registered company, we operate in accordance with several Anti-Money laundering and Identity Theft Laws as well as several compliance related procedures imposed by authority.

You can upload your documents through your account or send them by email to compliance@aztrades.com

In regard to our KYC (Know Your Customer) procedures, you are required to provide a color copy of a valid Identity document and a recent proof of address (electricity, gas, water, phone, oil, Internet and/or cable TV contract, bank account statement), which states your name, address and a recent (within 3 months) date.

Yes. A valid ID card or driver’s license are also acceptable.

You will receive an automated email confirming your account status as soon your account is fully verified.

If you wish to update your email address, phone number or your residential address, please send your request to compliance@aztrades.com along with any requisite supporting document.

Deposits

Yes, we do offer up to 100% bonus on your first deposit. For more information please contact our professional staff, via live chat or email.

No, you cannot lose more than your initial deposit.

Credit/debit cards, bank transfers and many more options. For more detailed information please contact our professional AM.

Aztrades does not charge any fees for deposits.

We would highly recommend that you check with your bank whether there is a block on international or online transactions. Or maybe the deposit sum is greater than your credit/debit card daily limit.

No. We do not accept any payments made from the account of third parties. All deposits must be made from your own account.

Trading Information

The market trading hours are from Sunday 21:00 GMT till Friday 21:00 GMT during the Day Light saving times. During winter time trading hours are from Sunday 22:00 GMT till Friday 22:00 GMT. However, some of instruments are available only during specific hours.

The Aztrades platform is closed over the weekend because all the underlying financial instrument markets are closed.

Please go through our Trading Academy and please note that you are recommended to not trade until you are completely comfortable with our platform. Then you can simply log in to your account and start trading.

Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. The information contained in this website and disclosure documents is of a general nature only, and does not consider your personal circumstances, financial situation or needs. You should consider our Terms and Conditions carefully, and seek independent advice before deciding whether trading in such products is suitable for you.

You will need a computer or a mobile device (supporting iOS, Android or Windows software) with a high-speed internet connection and a funded trading account.

Leverage allows a large trade position to be initiated with a small margin deposit. The amount of leverage available to a trader varies, with magnification of up to 400:1
For example 100:1, meaning that currency trades worth $100,000 can be made with a margin deposit of $1,000. Leverage allows the use of credit to trade amounts larger than your deposit.
Remember, the higher the leverage the higher the risk of losing your deposited capital. Leverage can work both for you as well as against you.

While leverage enables you to control a large amount of capital with a small deposit margin, it can also expose you to outsized negative price movement.

You cannot change the default leverage ratio.

A pip is the smallest unit of change in a financial instrument’s price ratio (rate of a currency pair).

The spread is the difference between Bid and Ask prices.

Long position – when the client is buying the asset and a short position when the client is selling the asset.

  • Amount of Base Currency * Pips = Value in Quote Currency
  • Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
  • Value of 1 pip in USD/CHF= 1 Lot (100 000$)*0.0001=10 CHF
  • Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY

Slippage may occur during periods of high market volatility, usually caused by important economic news. It results in your position being executed at a different rate than that you specified; closed at the next available price.

The best way to manage your risk during volatile markets is to ensure your account is sufficiently margined always. Several precautionary measures are recommended:

  • Monitor the status of your open positions.
  • Specify a stop-loss to limit downside risk.
  • Keep your account funded more than your required margin.

Pending orders are take-profit orders to buy or sell a set amount of a financial instrument at a specified price or better.

Please log in to your trading account, you can find trading history next to open positions and pending orders.

Stop losses and take profits are both orders, which are placed in the market to close an open position. “Stop Loss” is to prevent further adverse price movement and “Take Profit” is to gain from advantageous price movement.

  • Access the “Advanced” option under the Sell option.
  • Create a Take Profit position by selecting Take profit and specifying a triggering Rate or Amount.
  • Create a Stop Loss position by selecting Stop loss and specifying a triggering Rate or Amount.

Aztrades will inform clients in case of margin calls. Your margin is monitored in real time, providing you with the benefit of knowing where you stand always. Margin calls can cause a closure of your opened positions in case your available margin deposit drops below margin requirements for that instrument.

A trend is the general direction of a market or of the price of an asset, and trends can vary in length from short to intermediate, to long term.

In technical analysis, support and resistance are concepts that the movement of a security price will tend to stop and reverse at predetermined price levels.

Available Balance: Amount available to be used as Initial Margin.
(Equity) – (Used Margin)
Equity: Deposits – Withdrawals+ Bonus + Closed P&L + Open P&L

To keep your new position open, the equity in your account must exceed the total Maintenance Margin Level. The Maintenance Margin Level requirements are specific to each financial instrument. Aztrades always displays the Required Margin level for each individual instrument.

Total Profit & Loss denominated in account’s base currency.

It indicates the Highest Bid and Lowest Ask reached during the present trading day.

Trades can only be initiated if there is sufficient equity funded and during hours in which the underlying financial instrument is also traded on a public exchange.

Fees & Commissions

A spread is the difference between the bid and the ask price of a financial instrument.

An Inactive Account Fee of $10 USD per month is assessed to Aztrades accounts that are inactive. An account is considered inactive if there has been no trading activity for a period of 3 months.

Aztrades does not charge any fees for deposits/withdrawal processing. However, banks and/or intermediaries banks, processor’s fees may apply. We do not accept any responsibility for such fees.

Withdrawals

Please perform the following steps:

  • 1. Log in to your Aztrades account
  • 2. Click “Withdraw” on the main Web Trader page
  • 3. Please enter the amount and submit it by clicking the “Withdraw” button.
  • 4. Once your request is complete, the information is forwarded to us for processing. You will receive an email confirmation of your withdrawal request.

You can cancel your request at any time while its status is “Pending”

Withdrawal requests may be rejected for one or more of the following reasons:

  • 1. Your account is not fully verified. (Please note that your account must be fully verified prior to the withdrawal process. In extreme circumstances, the Company reserves the right to request additional documentation.)
  • 2. We were unable to transfer funds to the bank/e-wallet details provided or we did not receive correct details.

If you have opened positions, you will not be able to withdraw your entire Available Balance. A minimum amount is needed to maintain a Maintenance Margin.

Withdrawal requests take up to five business days to process. Delays beyond our control might occur due to third party withdrawal payment methods (i.e. credit card company, the wiring bank or intermediary banks which delay transfers, in extreme cases, of up to 3 weeks).

Your withdrawal is processed via the same method that the deposit was made. If you deposit via credit card, any withdrawal amounts will be returned to that credit card. Likewise, if a deposit is made via bank transfer, the withdrawals will be transferred back to your bank account. Other deposits made by e-wallet will be returned as a bank transfer or by the Skrill/ Neteller e-wallet.

Simply follow the withdrawal procedure and the funds will be returned based on the method that the deposit was made.

Usually it takes up to 10 business days if the refund is made through bank transfer or credit/debit card. E-wallets payments appear in your account the same moment your withdrawal was approved.

Account Deactivation

Please Contact our Customer Support to assist you.